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Google blames Gmail, YouTube outage on error in user indentification system

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diagnosed a widespread outage that knocked out major services earlier this week, such as and YouTube, as a mistake with its system for identifying people online.


Alphabet Inc.’s has several tools that enable it to verify and track logged-in users. In October, the company began moving those tools to a new file storage system, and in the process misreported portions of the data, according to a Friday post. That caused several of its services to go down for 47 minutes Monday morning, a rare technical misstep.



Google’s explanation comes amid heightened cybersecurity vigilance. A hack on software provider SolarWinds Corp. has exposed companies including Microsoft Corp. and multiple U.S. government agencies. A spokeswoman said on Friday that the internet giant has found no evidence the SolarWinds hack affected Alphabet or Google’s systems.


About 15% of requests sent to Google’s cloud storage service were disrupted during the Monday outage, the company said. The cloud division offers an identification service similar to one from Okta Inc.


On Tuesday, Google’s service had another disruption. The company attributed this to an issue with data migration.

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